> For the complete documentation index, see [llms.txt](https://help.clickatell.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.clickatell.com/web-chat/how-to-use-web-chat-with-chat-desk.md).

# How to use Web Chat with Chat Desk

Add a Chat Desk node to your workflow to hand a Web Chat conversation to a live agent. A visitor reaches an agent only when your workflow sends them there, either through the node or because Clickatell AI met a breakout condition that routes to it.

{% hint style="info" %}
Chat Desk must be enabled for Web Chat on your account before a Chat Desk node will hand conversations to your agents. Clickatell does this for you. When you add the node, select the correct sandbox and production keys.
{% endhint %}

Your agents work in the Agent Desk exactly as they do for your other channels. Web Chat is shown as the channel the conversation came in on, so an agent can see they are answering a website visitor rather than someone on WhatsApp or SMS. 

On a Web Chat conversation an agent can: 

* Send and receive text in any language. 
* Send images and documents to the visitor. 
* Apply WhatsApp-style formatting in a reply by entering it inline, for example wrapping words in \*asterisks\* for bold. 

{% hint style="warning" %}
• Neither your agent nor your website visitor sees an indication that the other one is part-way through writing a message. 

• The agent composer has no formatting toolbar. WhatsApp-style formatting an agent types renders correctly for the visitor, but the agent does not see it formatted as they write. 

• There is no control for an agent to send a list or a numbered list. An agent types the options out instead. 

{% endhint %}