> For the complete documentation index, see [llms.txt](https://help.clickatell.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.clickatell.com/web-chat/overview.md).

# Overview

Web Chat is a chat window you can embed in your website. The conversation can be answered by a workflow, by Clickatell AI, or by a live agent in Chat Desk, and it can hand over between them part-way through. It is supported on laptops, desktops, and mobile browsers.

{% hint style="info" %}
The recommended web browser for Web Chat is Google Chrome. However, Safari, Firefox, and Microsoft Edge are also supported, on Windows, macOS, and Linux, and on mobile browsers.
{% endhint %}

**The main features include:** 

* Your widget.
  * A branded title, subtitle, logo, avatar, welcome message, and primary color. 
  * The option to open the chat window as soon as a page loads. 
  * Several independent widgets across your website, each with its own settings. 
* Your website visitors 
  * Start a chat without an extra step — just send a message. 
  * Send text in any language, with emoji. 
  * Receive formatted replies, links, images, and documents. 
  * Answer with buttons, or pick an option from a list. 
  * Resume a conversation after a page refresh. 
  * Clear the chat, or leave it and start again. 
* Your workflows and agents 
  * Route a widget to a Chat Flow workflow. 
  * Target a specific workflow with a keyword. 
  * Choose how your menu options display on Web Chat. 
  * Hand a conversation over to a live agent in Chat Desk. 
  * Answer with Clickatell AI. 
* Further customization
* Restrict which websites may use your widget. 
* Control which of your domains the widget displays on.