> For the complete documentation index, see [llms.txt](https://help.clickatell.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.clickatell.com/integrations/salesforce/overview-salesforce.md).

# Overview - Salesforce

If you are using Clickatell apps for chat support and Salesforce for ticketing, our integration with Salesforce will enable you to:

* Access Salesforce customer data in the Chat Flow and Chat Desk applications.
* Keep your Salesforce data up-to-date by automatically creating new customers in Salesforce when they’re captured in Chat Flow and sync data and conversations.
* Create Salesforce tickets from the Chat Flow application to save time and hassle.
* Say goodbye to switching tabs or searching through multiple applications to get customer context - it's all right at your fingertips!

## Chat Flow Features

You’ll be able to use the following features in Chat Flow:

* Fetch customers' info (including cases) from Salesforce and use that info to build customer journeys in Chat Flow. For example, build a specific user journey if a customer is tagged as ‘vip\_customer’.
* See the customer's Salesforce cases, and create a new case or update a case on Salesforce from Chat Flow. 

## Chat Desk Features

You’ll be able to use the following features in Chat Desk:

* View the customer's Salesforce profile details and case details while engaging with them in Chat Desk to serve the customer faster and better.

{% hint style="success" %}
**How do I integrate Salesforce with Clickatell?**

* [Add the Salesforce integration](/integrations/getting-started/adding-a-new-integration.md) in your Clickatell Portal.
* You'll require information from the Salesforce app itself:
  * If you already have a Connected App in Salesforce for this integration, [follow these steps](/integrations/salesforce/find-configuration-details-salesforce.md).
  * If you need to create a Connected App in Salesforce first, [follow these steps](/integrations/salesforce/add-new-connected-app-salesforce.md).
    {% endhint %}


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