Data Sharing Services

Only available to clients that have adopted the Data Sharing Service.

Our Data Sharing services gives you the ability to retrieve raw data from a secure server, enabling you to analyze and apply your own insights in your environment and keep the history in your data lakes.

The raw data is supplied as standardized, templated sets of data elements referred to as "data templates". Data Templates are generic datasets created for each application and normalized for clients' easy consumption. You can download these sets of raw data (CSV files) from a Clickatell-hosted cloud SFTP server.

The weekly Data Sharing service is included as standard in all packages. You can upgrade to a higher frequency delivery at an additional cost. The table below describes the options available.

Frequency	Weekly	Once a day	Every 4 hours	Hourly
Value	Gain a holistic view.	Build descriptive analytics for more granularity.	Gain real-time data insights for agile decision-making.	Gain real-time data insights for on-the-spot decision-making.
Service	Included	Upgrade	Upgrade	Upgrade
Retention	3 months	3 months	3 months	3 months
No. of files	1 file weekly per template (7 days' data per template).	1 file daily per template.	6 files daily per template.	24 files daily per template.
Delivery schedule	Mondays at 10:00 (UTC).	03:00 (UTC)	04:30, 08:30, 12:30, 16:30, 20:30, 00:30 (UTC)	01:30 ... 22:30, 23:30, 00:30 (UTC)
Manifest File	Not included.	Weekly: Mondays, 03:00 (UTC) Contains info from the previous week.	Daily: 03:00 (UTC) Contains info for today -1 + last 4 hours of today -2	Daily: 03:00 (UTC) Contains info for today -1 + last 4 hours of today -2

The service includes:

• A set of standard data templates based on the package purchased. Each template includes a standard set of data elements. Data can be downloaded on a fixed schedule based on the selected delivery frequency.
• The associated manifest file containing a summary view of the data in each template (if downloads occur daily or more frequently – see below).
• A data dictionary with detailed definitions of each data element and possible values.
• One setup per account – setup includes automatic mapping of datasets and pipeline augmentation based on package selection.
• The following 5 generic templates (availability based on the applications and channel you have configured):

  • Broadcast Messenger
  • Chat Desk (Chat Messages)
  • Chat Desk (Agent Performance)
  • Chat Flow
  • Chat 2 Pay
  • SMS
  • WhatsApp

Delivery Conditions

A detailed Data Sharing Agreement between Clickatell and you, the client, outlines the terms and conditions for data sharing. This establishes clear guidelines to ensure the responsible and ethical use of the shared data and to protect the interests of all parties involved.