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How to set up MFA for each user

This step takes places after MFA has been enabled for the account. Prior to individual set up, each user must already have installed a supported authenticator app on their device. In addition to this, they must have access to the email address that they use to sign in to Clickatell.

First time set up will take approximately 5 minutes.

These are the steps that each user must follow:

Connect an authenticator app

  1. Sign in to your Clickatell account.

  2. A QR code will be displayed. Open your authenticator app and choose the option to add an account, then scan the QR code.

    • If you cannot scan it, select the option to enter a key manually and type the key shown on screen into your app instead.

  3. Your app now shows a 6-digit code for Clickatell that changes every 30 seconds. Type the current code into the platform and continue.

Confirm a backup email address

  1. A 6-digit code is emailed to your registered address.

  2. Enter that code to confirm the backup works.

  3. If it does not arrive within a minute, check your spam or junk folder, then use Resend code.

Setup is complete once both steps are confirmed. You are signed in as normal. The next time that you sign in, you will be prompted to enter a code.

If you close the browser after connecting your app but before confirming your email, your app stays connected. Next time you sign in you continue from the email step — you do not need to scan the QR code again.

Remember this device

On the verification screen there is a Remember this device checkbox. It is unticked by default.

If you leave it unticked, you will be required to enter a new code every time that you sign in. If you tick it, you will not be prompted to enter a code for 30 days (trust period), on that particular browser and device. You will still need to enter a password, as usual.

Trust ends early if you clear your browser cookies, use a different browser or device, or your administrator resets your MFA. At the end of the trust period you are asked for a code again, and you can choose to trust the device once more.

Do not tick this on a shared, public, or hot-desk computer. Anyone who later uses that machine and has your password would be able to sign in without a MFA code. If you are on a shared workstation, leave it unticked.

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