How to enable MFA on your account
Only an Account Administrator can set up MFA. It is set up for the whole account, and individual users cannot opt out or skip it. This is deliberate: a security control that some people can decline does not reliably protect the account.
In the Clickatell portal, go to your account security settings and find the Multi-Factor Authentication section.
Select the option to enable MFA.
Read the confirmation dialog. It explains that MFA will apply to all users on the account and that no one can opt out.
Confirm. MFA is now active — no code is required from you at this step.
From this point, each user is guided through enrolment the next time they sign in. Users already signed in are not interrupted mid-session.
The MFA settings page shows how many users have finished enrolling, for example “3 of 8 users enrolled”. A user counts as enrolled only once both their authenticator app and their email backup are confirmed. Deactivated users are not counted.
Last updated