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For the complete documentation index, see llms.txt. This page is also available as Markdown.

Multi-Factor Authentication

Multi-Factor Authentication (MFA) adds a second check to your sign-in. In addition to entering your password when you log into your account, you also need to enter either:

  • A code from an authenticator app on your phone.

  • An email code (this is back-up option when you do not have access to your phone).

You may also see MFA referred to as 2FA (Two-Factor Authentication). On the Clickatell platform they mean the same thing.

Before you enable MFA for your account:

  1. Tell your users first. Once MFA is on, every user must enrol at their next sign-in.

  2. Confirm your users can install an authenticator app, particularly where devices are managed by IT.

  3. Check that every user's registered email address in Clickatell is correct and reachable — this is the backup if someone loses their phone.

  4. Make sure your account has more than one administrator.

Avoid enabling MFA at the start of a busy shift. Contact-centre teams in particular will all enrol at once, and enrolment takes a few minutes per person.

Supported authenticator apps

  • Google Authenticator

  • Microsoft Authenticator

  • Authy

  • 1Password

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