# Create curated responses

Common or recurring questions from customers can be addressed with hard-coded answers to provide a precise response rather than an AI-generated one when very specific wording is required. The system identifies when a query matches a curated response and provides that as the answer.

## Add a new response

1. In the *Curated Responses* tab, click *New Response*.

<figure><img src="/files/dh0toQlBB4407cig8v72" alt=""><figcaption></figcaption></figure>

2. Select the assistant you want to assign the curated response to.
3. Enter the question and the exact answer.
4. *Save*.

<figure><img src="/files/xb6iUcIUwYRl7MVuzfxM" alt="" width="563"><figcaption></figcaption></figure>

5. **Sync** the curated responses to ensure the assistant can access the latest information.

<figure><img src="/files/uVt2EK6qjz7TK5jXYz3i" alt=""><figcaption></figcaption></figure>

6. From the *Curated Responses* tab, you can disable/enable, edit, and delete the curated responses.

<figure><img src="/files/j9OuBCtzLTPrKlUPGFN8" alt=""><figcaption></figcaption></figure>

### Curated Responses from Chat Desk

Curated responses are also automatically created from [Chat Desk](https://guides.clickatell.com/chat-desk/agent-desk/agent-assistant). When an agent selects a [suggested response](https://guides.clickatell.com/chat-desk/agent-desk/agent-assistant), the answer is added as a curated response in the Clickatell AI Portal. From here, the response can be edited or deleted, and will only be used after it is synced.

These curated responses are used when a query that matches them come in i.e. if a question comes in that matches a response, the response will be used rather than the system generating a new one. You can review and edit curated responses at any time to improve consistency and accuracy.

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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.clickatell.com/clickatell-ai/training/create-curated-responses.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.