# Chat ratings

Customers can submit a CSAT response at the end of a chat session with an agent. This rating is shown in a column in the Closed Chats view for supervisors, and it can include a CSAT and/or NPS score, depending on your survey configuration.

<figure><img src="/files/zCIvhQhIW5ztxQ7o7WRc" alt=""><figcaption></figcaption></figure>

The Sentiment column indicates the sentiment of the customer as detected by the [AI assistant](/chat-desk/ai-assistant.md).


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.clickatell.com/chat-desk/chat-ratings.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.