For the complete documentation index, see llms.txt. This page is also available as Markdown.
Chat ratings
Customers can submit a CSAT response at the end of a chat session with an agent. This rating is shown in a column in the Closed Chats view for supervisors, and it can include a CSAT and/or NPS score, depending on your survey configuration.
The Sentiment column indicates the sentiment of the customer as detected by the AI assistant.
