Clickatell AI

If you've opted to add Clickatell AI to your account, a Clickatell AI tab appears under your Chat Desk Settings.

As a Supervisor, you can enable an AI assistant to assist your agents in providing quick and accurate responses to end-users.

You can select any assistant you've set up and trained via your Clickatell AI Portal.

Only one assistant can be selected per account.

• The AI Assistant is enabled by default.
• The General Assistant is selected by default.

Enable/Disable an AI Assistant in Chat Desk

You can select which agents have access to the AI assistant, and change this access at any time.