# AI assistant The AI assistant for supervisors helps them to manage their teams more efficiently, and to provide agents with support when needed. The capabilities of the AI assistant include: **High escalation load** * Notifications are sent to supervisors to alert them when an agent has a high escalation load. This allows them to take appropriate actions to manage the workload. * Supervisors will be alerted when an agent accumulates multiple chats with a negative sentiment in a short time. * Supervisors can be provided with a quick summary and suggested next steps to help guide agents to a resolution. **Issue summary** * Supervisors can view a summary of the issues faced by agents, including the number of escalated chats and suggested actions. This helps in understanding the challenges and providing targeted support. **Stress detection** * The stress detection feature includes configurable alerts, allowing supervisors to set thresholds for notifications based on the number of escalated chats. This ensures that supervisors are informed about critical situations. To learn more about the AI assistant for agents, see [this article](/chat-desk/ai-assistant.md). --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.clickatell.com/chat-desk/ai-assistant-1.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.