# Send voice recordings
{% hint style="warning" %}
Not supported on the SMS channel.
{% endhint %}
As an agent, you can send and receive voice recordings while chatting with customers.
## **Send a voice recording**
1. Select the *microphone* icon below the text box area.
2. Your text box area expands to show a *Voice recording* section.
3. To start recording, click the *Record* button.
4. Your recording commences and a timer starts running to measure the duration of the recording.
5. Click the *Stop* button to end the recording.
6. Once your recording is ready, click *Send voice*.
7. The voice recording forms part of your chat with the customer. You can replay your voice recording from here.
{% hint style="success" %}
Customers can also send you a voice note, which you can listen to from in Chat Desk.
{% endhint %}
---
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