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  • Clickatell Chat Commerce Platform
  • chart-mixedData & Analytics
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    • Chat Desk
    • The Chat Desk dashboard
    • Configure Chat Desk settings
    • Manage departments
    • Download transcripts
    • Access & navigate the Agent Desk
    • Manage chat queues (Agent Desk)
    • Search, filter, and sort chats & tickets
    • Chat capabilities
      • Send attachments (media files)
      • Send voice recordings
      • Send emoticons
      • Share locations
      • Use canned replies
      • View chat events
      • Send 1-way SMS
    • Access suggested responses
    • Authenticate customers
    • Send payment requests via Chat 2 Pay
    • View customer details from 3rd party applications
    • Send WhatsApp message templates
    • Transfer chats
    • Manage customer profile
  • AI assistant
    • Access & navigate the Supervisor Desk
    • Manage chat queues (Supervisor Desk)
    • Search, filter, and sort chats & tickets
  • AI assistant
    • Dashboard Metrics
    • Clickatell Portal Reports
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  1. Agent Desk

Chat capabilities

Send attachments (media files)chevron-rightSend voice recordingschevron-rightSend emoticonschevron-rightShare locationschevron-rightUse canned replieschevron-rightView chat eventschevron-rightSend 1-way SMSchevron-right
PreviousSearch, filter, and sort chats & ticketschevron-leftNextSend attachments (media files)chevron-right