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⌘Ctrlk
  • Clickatell Chat Commerce Platform
  • Data & Analytics
  • Integrations
  • Release notes
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    • Chat Desk
    • The Chat Desk dashboard
    • Configure Chat Desk settings
    • Manage departments
    • Download transcripts
    • Access & navigate the Agent Desk
    • Manage chat queues (Agent Desk)
    • Search, filter, and sort chats & tickets
    • Chat capabilities
      • Send attachments (media files)
      • Send voice recordings
      • Send emoticons
      • Share locations
      • Use canned replies
      • View chat events
      • Send 1-way SMS
    • Access suggested responses
    • Authenticate customers
    • Send payment requests via Chat 2 Pay
    • View customer details from 3rd party applications
    • Send WhatsApp message templates
    • Transfer chats
    • Manage customer profile
  • AI assistant
    • Access & navigate the Supervisor Desk
    • Manage chat queues (Supervisor Desk)
    • Search, filter, and sort chats & tickets
  • Chat ratings
  • AI assistant
    • Dashboard Metrics
    • Clickatell Portal Reports
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For the complete documentation index, see llms.txt. This page is also available as Markdown.
  1. Products
  2. Chat Desk
  3. Agent Desk

Chat capabilities

Send attachments (media files)Send voice recordingsSend emoticonsShare locationsUse canned repliesView chat eventsSend 1-way SMS
PreviousSearch, filter, and sort chats & tickets
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