> For the complete documentation index, see [llms.txt](https://help.clickatell.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.clickatell.com/broadcast-messenger/responses-and-opt-outs/view-responses.md).

# View responses

{% hint style="info" %}
All timestamps in relevant time zones.
{% endhint %}

When a customer replies to one of your campaign messages, their responses are listed in the *Responses* tab. 

From here you can:

* See the number and name of the person who replied.
* See the message text, date, and time of each response. 
* Search for a specific number (MSISDN).
* Download the table of responses as a CSV file.
* Add, view, and edit your auto-response.

An **auto-response** is a message that is automatically sent to your customers when they reply to a campaign message. If you leave this field blank, no auto-response will be sent. 

<figure><img src="/files/cvD6qgHgVDVsEjwkUq4O" alt=""><figcaption><p>Download customer responses and set up an auto-response from the Responses tab.</p></figcaption></figure>

{% hint style="success" %}
You can handle customer replies via the following Clickatell applications:

* **Chat Desk:** A web-based service desk where agents can engage with customers via SMS or WhatsApp.
* **Chat Flow:** A chatbot builder enabling the automation of replies.

Note that these replies will no longer be visible in the Campaign Manager tool.
{% endhint %}


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