# Help & Message Center

## Find help

If you need help at any stage, click the question mark icon in the top right corner to access the following:

* **User Guide:** Quick access to this user guide.
* **FAQs:** Find answers to some frequently asked questions.
* **Developer Documentation:** Visit our Developer Knowledge Base for more technical, developer-focused information about using our APIs.

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Click *Contact Support* (top right) to send us your query. This creates a ticket with our Support Team.

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There are tooltips throughout the portal with additional information. Click on *Need more help with this item* to send a custom question directly to our Support Team.&#x20;

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## View notifications

All account notifications can be found by clicking the bell icon in the top right. A green counter indicates the number of new notifications.

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Clicking this icon opens a list of your latest notifications.

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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.clickatell.com/additional-features-and-services/user-portal/help-and-message-center.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.